Refund policy

RETURN & REFUND POLICY

We want TIVVY to earn its spot in your trunk. If it's not right for your family, you can return it within 30 days of delivery.

ELIGIBILITY
Returns are accepted within 30 days of delivery for a full refund of the purchase price. It's okay to inflate the balls or try the gear out. Items must be clean, in resellable condition, and returned complete with all included gear, the bag, and the original packaging.

We can't accept returns that are dirty, damaged through use, or missing items.

HOW TO START A RETURN
Email goplay@tivvybag.com with your order number to request a return. Once your return is approved, we'll send instructions on how to send your package back.

Items sent back without first requesting a return will not be accepted.

Returns should be sent to:
TIVVY
14120 Ventura Blvd, C-412
Sherman Oaks, CA 91423

RETURN SHIPPING
Customers are responsible for return shipping costs. We recommend a trackable shipping service, since we can't be responsible for returns lost in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If anything is damaged, defective, missing, or incorrect, email goplay@tivvybag.com within 14 days of delivery with a photo. We'll replace the item or make it right, at no cost to you.

REFUNDS
We'll email you once we've received and inspected your return to let you know whether your refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at goplay@tivvybag.com.

AMAZON ORDERS
If you purchased TIVVY on Amazon, your return is handled through Amazon's return process. Please start it from your Amazon account.

QUESTIONS
Contact us anytime at goplay@tivvybag.com.